This Privacy Policy explains how 58qcom collects, processes, stores, shares and protects your personal data when you use our platform. It also sets out your rights regarding the information we hold about you. Please read this document carefully before creating an account or using our services.
58qcom ("Platform", "we", "us", "our") operates the website located at https://58qcom.cam and all associated services, including sports betting, live casino, slots, instant games and related promotional features. In the course of providing these services, we collect and process personal data relating to our users ("you", "your").
This Privacy Policy describes: what personal data we collect; the legal bases on which we process it; how we use and share it; how long we retain it; the security measures we apply; and the rights you hold in respect of your data. This Policy applies to all users of the 58qcom Platform, including registered account holders and visitors browsing the site without registering.
By creating an account, depositing funds or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not accept this Policy, you must not use the Platform.
Pakistani Users: This Privacy Policy does not replace or supersede Pakistan's Prevention of Electronic Crimes Act 2016 (PECA), the Personal Data Protection Bill or any other applicable Pakistani data regulation. 58qcom processes your data in accordance with the laws of the jurisdiction in which its operating entity is incorporated. Users in Pakistan should be aware of their rights under applicable Pakistani law. This is not legal advice.
The following definitions apply throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, contact details, identity documents and financial information. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, deletion or any combination thereof. |
| "Data Controller" | The 58qcom operating entity that determines the purposes and means of processing your Personal Data. |
| "Data Processor" | A third party that processes Personal Data on behalf of the Data Controller, acting under documented instructions. |
| "KYC Data" | Identity and age verification documents and records submitted during the Know Your Customer verification process, including CNIC, passport copies, selfie/liveness data and proof-of-address documents. |
| "Cookies" | Small text files placed on your device by the Platform to store session state, user preferences and analytics data. |
| "Sensitive Data" | A subset of Personal Data warranting heightened protection, including government-issued identity numbers (such as CNIC), financial account details and biometric data collected during liveness checks. |
| "Responsible Gambling Data" | Records associated with responsible gambling controls including self-exclusion requests, deposit limits, loss limits and session time settings. |
We collect Personal Data through multiple channels depending on how you interact with the Platform. The categories of data we may collect are described below:
When you create an account, we collect: full legal name; date of birth; residential address (including city — which may include Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar or elsewhere in Pakistan); email address; mobile phone number; and the username and password you select.
To comply with anti-money laundering (AML) and age verification obligations, we collect copies of government-issued identity documents (CNIC or passport), proof-of-address documents where required, and biometric data in the form of selfie photographs or liveness-check recordings. This Sensitive Data is collected exclusively through the Platform's official secure HTTPS verification portal.
We collect records of all deposits, withdrawals, wagers and bonus activity conducted through your Account, including transaction amounts in PKR, timestamps, payment method identifiers (wallet IDs, masked card numbers or bank account references) and transaction status. We do not store full payment card numbers on Platform servers.
Automatically collected when you use the Platform: IP address; device type and operating system; browser type and version; session duration and navigation paths; game activity logs; and error reports. This data is used for security, fraud detection and platform improvement.
Records of communications you initiate with our support team via live chat, the Help Centre ticket system or email — including the content of those exchanges, dates, times and resolution outcomes.
Records of any responsible gambling controls you have activated, including deposit limits, loss limits, session time limits, self-exclusion periods and the dates on which these were set or modified.
Any additional information you voluntarily submit in feedback forms, surveys or correspondence with the Platform, to the extent it is relevant to your account or our services.
We process your Personal Data on one or more of the following legal bases, depending on the specific processing activity:
| Legal Basis | When It Applies |
|---|---|
| Contractual Necessity | Processing required to create and manage your account, process deposits and withdrawals, settle bets and deliver core platform services as described in the Terms & Conditions. |
| Legal Obligation | Processing required to comply with KYC, AML, fraud-prevention and data-retention obligations imposed by applicable law and the Platform's operating licence. |
| Legitimate Interests | Processing for fraud detection, security monitoring, responsible gambling enforcement, platform performance analytics and service improvement, where our interests do not override your fundamental rights. |
| Consent | Processing for optional marketing communications and non-essential cookies, where you have provided explicit, freely given and withdrawable consent. |
| Vital Interests | In exceptional circumstances, processing necessary to protect your life or that of another person, such as sharing information with welfare or emergency services where a serious risk to wellbeing is identified. |
We use the Personal Data we collect for the following purposes, in each case on the legal basis identified in Section 4:
We do not sell your Personal Data to third parties for their own marketing purposes. We may share your Personal Data with the following categories of recipient, strictly on a need-to-know basis and subject to confidentiality obligations:
Third-party Data Processors engaged to operate technical components of the Platform, including cloud hosting providers, KYC verification technology vendors, payment processing infrastructure providers, fraud-detection services, live chat platform operators and analytics providers. These processors act under documented data processing agreements and are prohibited from using your data for their own independent purposes.
Where you use a payment method listed in the cashier — which may include e-wallet services, bank transfer channels or cryptocurrency networks — we share the transaction data necessary to initiate, process and reconcile the payment. References to familiar Pakistani payment rails such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are provided as local context only. These providers are independent data controllers in respect of the data they collect within their own systems; their privacy practices are governed by their own policies, not ours.
We may disclose Personal Data to regulators, law enforcement agencies, courts or other public authorities where required by applicable law, a valid court order or a legitimate regulatory obligation. Where permitted, we will notify you of such disclosure.
In the event of a merger, acquisition, restructuring or sale of assets involving the Platform operator, your Personal Data may be transferred to the successor entity. You will be notified of any material change in data controller identity with reasonable advance notice.
Where required by the Platform's operating licence, self-exclusion records may be shared with central exclusion registers or other operators participating in cross-operator exclusion schemes. This is done to protect users from circumventing self-exclusion by opening accounts elsewhere.
What We Never Do: We do not sell your Personal Data to data brokers, advertising networks or any third party for marketing purposes. We do not share your data with any party unless there is a documented legal or contractual basis to do so.
Identity documents — including CNIC copies, passport scans, selfie/liveness images and proof-of-address documents — constitute Sensitive Data and are subject to heightened handling requirements:
Security Warning: If you receive a request for your CNIC, passport or other identity document via any channel other than the official 58qcom secure verification portal, treat it as a potential phishing or social engineering attempt. Do not comply. Report it to our support team immediately via live chat.
The Platform uses cookies and similar tracking technologies to operate core functions, improve performance and, where you have consented, support analytics and personalisation. The main categories of cookies used are:
Essential for the Platform to function. These include session authentication tokens, security tokens and load-balancing cookies. They cannot be disabled without breaking core platform functionality. No consent is required for these cookies as they are technically necessary to deliver the service you have requested.
Collect aggregate, anonymised information about how users navigate the Platform — which pages are visited most frequently, session durations, error rates and game-lobby entry points. This data is used solely to improve the platform experience. Where required by applicable law, consent is obtained before these cookies are placed.
Remember your preferences and settings — such as your preferred display currency (PKR), language choice (English) and responsible gambling notification settings — so you do not need to re-enter them on each visit.
Where you have given explicit consent, cookies may be used to personalise promotional content displayed within the Platform based on your activity history. You may withdraw this consent at any time by adjusting your cookie preferences in the Platform settings or clearing your browser cookies. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Most browsers allow you to block or delete cookies through their settings menus. Blocking strictly necessary cookies will impair your ability to use the Platform. Instructions for managing cookies are available in your browser's help documentation.
We retain Personal Data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention principles apply:
Following the applicable retention period, Personal Data is either securely deleted or anonymised so that it can no longer be associated with any identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.
58qcom implements technical and organisational measures designed to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:
Despite these measures, no internet transmission or electronic storage system is completely secure. If you suspect your account has been accessed without authorisation, you should change your password immediately and contact our support team.
Your Responsibility: You are responsible for maintaining the confidentiality of your login credentials. Do not share your username or password with any third party. Ensure your registered email account is itself protected by a strong password and, ideally, two-factor authentication.
The Platform is operated globally and your Personal Data may be transferred to, stored in or processed in countries outside Pakistan. Where such transfers occur, we take steps to ensure that your data receives adequate protection, including by:
By using the Platform, you acknowledge that your Personal Data may be transferred internationally and that such transfers are conducted in accordance with the safeguards described above. If you have questions about specific transfer mechanisms applied to your data, you may contact us using the details in Section 16.
Subject to applicable law and certain exceptions (including where processing is required for legal compliance or legitimate interests that override your rights), you have the following rights in respect of your Personal Data:
Request a copy of the Personal Data we hold about you, together with information about how and why we process it.
Request correction of inaccurate or incomplete Personal Data held in your account. Basic account details can be updated directly in your profile settings.
Request deletion of your Personal Data where processing is no longer necessary, you withdraw consent, or there is no overriding legal basis. AML-mandated retention obligations may prevent full deletion.
Request that we restrict processing of your Personal Data in certain circumstances — for example, while you contest the accuracy of data we hold.
Where processing is based on consent or contract and carried out by automated means, request your Personal Data in a structured, commonly used, machine-readable format.
Object to processing based on legitimate interests, including profiling. You may also withdraw consent for marketing communications at any time through the unsubscribe link in any marketing email.
To exercise any of the above rights, please contact us using the details in Section 16. We will respond to valid requests within a reasonable timeframe (typically 30 days) and will explain any reasons for declining a request where applicable law permits us to do so. We may require you to verify your identity before processing a data rights request.
Responsible Gambling Priority: If you have self-excluded from the Platform, your right to erasure is subject to overriding responsible gambling obligations. Self-exclusion records must be retained to prevent circumvention by re-registration. This retention is in your own interest and does not constitute a violation of your erasure right.
The 58qcom Platform is strictly for adults aged 18 years or older, or the higher minimum required by the operator's licence jurisdiction. We do not knowingly collect Personal Data from individuals under the applicable minimum age. Age verification is a mandatory step in the KYC process — account access and deposit capabilities are withheld until age is confirmed.
If we become aware that we have inadvertently collected Personal Data from a minor, we will: (a) immediately suspend the relevant account; (b) void any associated transactions and winnings; (c) delete the minor's Personal Data as promptly as legally permissible; and (d) refer the case for further investigation where appropriate.
Parents and guardians who believe a minor in their care has accessed the Platform should contact our support team immediately via live chat or the email address in Section 16. We treat such reports with the highest priority.
When you make a deposit or withdrawal, we process the transaction data necessary to complete the operation — including payment method identifiers, transaction amounts in PKR, timestamps and status records. We do not store full payment card numbers on our servers; card payments are tokenised through our payment processing infrastructure.
Familiar Pakistani payment references — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — may appear in the Platform cashier as contextually relevant payment options for Pakistani users. These references are informational context only. These payment providers are independent entities and are not partners, endorsers or affiliates of 58qcom in relation to gambling services.
Each of these payment providers collects and processes data according to their own privacy policies when you use their services. 58qcom is not responsible for the data practices of third-party payment providers. Users should review the privacy policy of their chosen payment provider before initiating a transaction.
Before using any payment method on the Platform, verify whether your bank, wallet provider or card issuer permits transactions with gambling merchants. 58qcom does not represent that any specific payment provider supports gambling deposits or withdrawals. Payment availability is subject to the operator's cashier, provider terms and applicable regulations at the time of the transaction.
We may update this Privacy Policy periodically to reflect changes in our data processing practices, applicable law or Platform services. When we make material changes, we will provide advance notice to registered users by email or via a prominent in-platform notification before the changes take effect.
The "Last Updated" date at the top of this page indicates when the current version was published. We encourage you to review this Privacy Policy periodically. Your continued use of the Platform after the effective date of any updated version constitutes your acceptance of the revised Policy. If you do not accept the updated terms, you must cease using the Platform and may request account closure.
Previous versions of this Privacy Policy are available on request from our support team via the contact details in Section 16.
For any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data — including exercising your rights under Section 12 — please contact 58qcom through the following official channels. When raising a data rights request, please provide sufficient information to allow us to identify your account and understand the nature of your request.
Available 24/7 via the in-platform chat widget. Select "Account & Privacy" as the query category for data-related requests.
Use the Help Centre ticket system for non-urgent data requests. Select the "Privacy & Data" topic when submitting your ticket.
For formal data protection requests and privacy correspondence only.
[email protected]Response Timeline: We aim to acknowledge all data rights requests within 72 hours and to provide a substantive response within 30 calendar days. Complex requests may require additional time, in which case we will notify you of the expected extended timeline. Identity verification will be required before any data rights request is actioned.
Data Protection at a Glance
All data in transit is protected by TLS encryption. HTTPS is enforced across every page of the Platform — from the registration form to the cashier and beyond.
CNIC copies, passports and selfie/liveness data are accepted only through the official secure HTTPS verification portal — never via email, SMS or third-party chat.
Your Personal Data is never sold to data brokers, advertising networks or third parties for their own marketing purposes. Full stop — no exceptions.
Access, correct, delete, restrict or port your data — or withdraw consent for optional processing — by contacting us. Requests acknowledged within 72 hours.
We retain your data only as long as necessary. Account and KYC records are held for five years post-closure in line with AML obligations; other categories have shorter defined windows.
All third-party vendors handling your data sign formal data processing agreements. They may only process your data for documented purposes — not for their own benefit.
Our support team handles data rights requests and privacy queries around the clock. You can also review our full Terms & Conditions, Responsible Gambling Policy or FAQ for related guidance.
18+ only — or the higher minimum required by the operator/license jurisdiction. Local laws, including Pakistan's Prevention of Gambling Act 1977, may restrict gambling. Users are responsible for compliance with applicable law in their jurisdiction.